Terms of service

About these terms

This website, elmbeck.com, is run by Boldovino Ltd, trading as Elmbeck, a company registered in Scotland with company number SC890021. In these terms, "we", "us" and "our" mean Boldovino Ltd, and "you" means the person using the website or placing an order. By using our website or buying from us, you agree to these terms and to our Privacy Policy. If you do not agree, please do not use the website.

Using our website

You must be at least 18 years old to place an order. You agree to give us accurate and complete information when you order, and to use the website only for lawful purposes. You must not try to interfere with the website, copy it in bulk, or use it to send spam or harmful code.

Our products

We try to describe and photograph our products as accurately as we can. Colours may look slightly different on your screen, and sizes and finishes can vary a little. We may change or stop selling a product at any time.

Placing an order

When you place an order you are making an offer to buy. A contract is formed when we send you an email confirming that your order has been accepted and dispatched. We may decline an order, for example if an item is out of stock, if there is a pricing error, or if we suspect fraud. If this happens we will tell you and refund anything you have paid.

Prices and payment

All prices are in pounds sterling (GBP). Payment is taken when you place your order, using the payment methods shown at checkout. If we find an obvious error in a price after you order, we will tell you and give you the choice of buying at the correct price or cancelling for a full refund.

Delivery

Delivery details are set out in our Shipping Policy. Delivery times are estimates. Unless we agree a different date with you, we will deliver your order within 30 days of the day you order it. The items become your responsibility once they are delivered to you.

Returns, refunds and your legal rights

Your right to cancel and return an order is explained in our Return and Refund Policy. Nothing in these terms affects your legal rights as a consumer, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Intellectual property

The content on this website, including the Elmbeck name and logo, text, photographs and design, belongs to us or our licensors. You may view it and print it for your own personal use, but you must not copy, reproduce or use it commercially without our written permission.

Third-party services and links

Our website uses services run by other companies, such as Shopify for the online shop and payment providers for checkout. It may also link to other websites. We are not responsible for the content or practices of third parties, so please read their terms before using them.

Our liability

We are responsible for losses you suffer that are a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for losses that were not foreseeable, for business losses, or for problems caused by events outside our reasonable control. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.

Changes to these terms

We may update these terms from time to time. The terms that apply to your order are the ones shown on the website on the day you place it.

Governing law

These terms and any dispute connected with them are governed by the laws of Scotland. If you live in England, Wales or Northern Ireland, you may also bring a claim in the courts of the part of the United Kingdom where you live, and the mandatory consumer protection laws of that part will continue to apply to you.

Contact Information

Store name: Elmbeck (elmbeck.com)
Company name: Boldovino Ltd, trading as Elmbeck
Company number: SC890021 (registered in Scotland)
Registered office: Pinnacle House Business Centre, Ground and First Floor, Linlithgow Bridge, Linlithgow, West Lothian, EH49 7SF, United Kingdom
Phone: +44 7723 147510
Email: support@elmbeck.com
Customer service hours: Monday to Friday, 9:00 to 17:00 (UK time)
Response time: we aim to reply within 24 hours on business days.