Shipping policy
Last updated: 29 October 2026
Where we deliver
Elmbeck currently delivers to addresses in the United Kingdom. We cannot deliver to PO boxes or to addresses outside the United Kingdom at this time.
Processing time
Once you place your order, we prepare it for dispatch within 2 to 3 business days. Business days are Monday to Friday, not including bank holidays. Busy periods, such as sales or the weeks before Christmas, may take a little longer, and we will let you know if your order is affected.
Delivery time
After dispatch, your parcel normally arrives within 4 to 9 business days. In total, that means you can expect your order 6 to 12 business days after you place it. These times are estimates rather than guarantees, and delays from carriers, severe weather or other events outside our control can sometimes occur.
Shipping cost
Delivery is free on all orders, with no minimum spend.
Tracking your order
When your order is dispatched we will email you a tracking number and link. You can also follow your parcel at any time using the Track Your Order page on our website.
Incorrect addresses
Please check your delivery address carefully at checkout. If we are given an incorrect or incomplete address, or a delivery fails and the parcel comes back to us, we will contact you to arrange a new delivery. The cost of sending it again may be charged to you.
Lost, delayed or damaged parcels
If your order has not arrived after the delivery time above, or it arrives damaged, email us at support@elmbeck.com with your order number. We will look into it with the carrier and, where needed, send you a replacement or a refund.
Changes to this policy
We may update this policy from time to time. The latest version is always available on this page.
Contact Information
Store name: Elmbeck (elmbeck.com)
Company name: Boldovino Ltd, trading as Elmbeck
Company number: SC890021 (registered in Scotland)
Registered office: Pinnacle House Business Centre, Ground and First Floor, Linlithgow Bridge, Linlithgow, West Lothian, EH49 7SF, United Kingdom
Phone: +44 7723 147510
Email: support@elmbeck.com
Customer service hours: Monday to Friday, 9:00 to 17:00 (UK time)
Response time: we aim to reply within 24 hours on business days.