Privacy policy

Who we are

Boldovino Ltd, trading as Elmbeck, is a company registered in Scotland (company number SC890021) and runs the online shop at elmbeck.com. We are the controller of the personal information we collect about you, which means we decide how and why it is used. This policy explains what we collect, why, and what rights you have under the UK GDPR and the Data Protection Act 2018.

What we collect

When you buy from us or contact us, we collect your name, email address, phone number, delivery and billing addresses, and the details of your order. Payments are handled by our payment providers, and we never see or store your full card number. We also collect technical information about how you use the website, such as your IP address, device and browser type, the pages you visit and how you arrived on our site. If you email or call us, we keep a record of what you tell us.

Why we use your information

We use your information to take and deliver your orders, process payments and refunds, and answer your questions. This is necessary to carry out our contract with you. We also use it to prevent fraud and keep the website secure, to meet our legal and accounting duties, and to understand and improve our website and advertising, which we do because we have a legitimate interest in running a good business. If you sign up for marketing emails, we send them because you have given us your consent, and you can withdraw it at any time using the unsubscribe link in any email.

Who we share it with

We share your information only with the companies who help us run the shop, and only as much as they need. These include Shopify, which hosts our website and checkout, our payment providers, our suppliers and delivery companies who prepare and deliver your order, our email and customer support tools, and analytics and advertising services such as Google. We may also share information when the law requires it. We do not sell your personal information.

Cookies and similar technologies

We use cookies and similar technologies to make the website work, remember your basket, measure how the website is used, and show relevant advertising. When you first visit, you can accept or decline cookies that are not strictly necessary, and you can change your choice at any time through your browser settings or our cookie banner.

International transfers

Some of the companies we use, including Shopify and Google, may process information outside the United Kingdom. When this happens we make sure it is protected by approved safeguards, such as the UK International Data Transfer Agreement or an adequacy decision.

How long we keep it

We keep order and accounting records for as long as the law requires, which is normally six years. Other information is kept only as long as we need it for the reasons above, and is then deleted or anonymised.

Your rights

You have the right to ask for a copy of the personal information we hold about you, to have it corrected or deleted, to restrict or object to how we use it, to receive it in a portable format, and to withdraw consent where we rely on it. To use any of these rights, email support@elmbeck.com. We may need to confirm your identity first, and we will reply within one month.

Children

Our website is not meant for people under 18, and we do not knowingly collect information from children.

Complaints

If you are unhappy with how we have handled your information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Changes to this policy

We may update this policy from time to time, and the latest version will always be on this page with the date at the top.

Contact Information

Store name: Elmbeck (elmbeck.com)
Company name: Boldovino Ltd, trading as Elmbeck
Company number: SC890021 (registered in Scotland)
Registered office: Pinnacle House Business Centre, Ground and First Floor, Linlithgow Bridge, Linlithgow, West Lothian, EH49 7SF, United Kingdom
Phone: +44 7723 147510
Email: support@elmbeck.com
Customer service hours: Monday to Friday, 9:00 to 17:00 (UK time)
Response time: we aim to reply within 24 hours on business days.